Success Stories

Alaska USA Federal Credit Union

A credit union experiencing rapid growth needed a better way to monitor its loan portfolio while reducing inefficiencies and managing risk.

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CapStar Bank

Commercial bank seeks to establish and maintain comprehensive relationships with its clients by delivering customized and creative banking solutions and superior client service.

“With the increased efficiencies that Baker Hill’s consumer loan origination solution delivers, we believe our team at CapStar will be able to direct more of their focus toward better serving our customers, which is the bank’s top priority. By leveraging Baker Hill’s proven lending technology, we are confident that CapStar will continue to grow its consumer loan portfolio while maintaining sound credit quality, positioning the bank for long-term success and profitable growth.”

- Robert LaMendola | Senior Credit Officer | CapStar Bank

Citizens National Bank

Citizens National Bank sought increased competitiveness in growth markets and deeper customer relationships. To move the needle, cobbled-together analytics required a technology update and an infusion of expertise.

"Baker Hill generates the data we need to support our strategic decisions. Our targeted money market campaign has been tremendously successful. And, the emphasis on cross-sale ratios has deepened our client relationships. Wherever we have focused our efforts, we have gotten results with Baker Hill's support."

- Scott Sills | Chief Marketing Officer | Citizens National Bank

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First Tenessee Bank

Memphis-based First Tennessee Bank, with more than $40 billion in assets, has deployed Baker Hill’s small business loan origination solution and customized branch online loan application software to drive efficiencies in the lending process and improve the customer experience with faster decisions and faster closings.

“By working with Baker Hill, we expect to improve the overall customer experience for delivering small business credit. Our team evaluated numerous loan origination systems and believes Baker Hill’s solution will best help us streamline our lending processes and ultimately, support the bank’s continued growth.”

- Darin Johnson | SVP, Director of Commercial Credit Loan Administration | First Tennessee Bank

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Marquette Bank

Marquette Bank, based in Chicago with $1.5 billion in assets, has leveraged Baker Hill’s commercial loan origination solution to create a more streamlined workflow for loan operations, helping lenders work more efficiently and improving the visibility on the status of loans.

“We have experienced longstanding success using Baker Hill’s commercial loan origination solution and are impressed with the direction Baker Hill is taking with its NextGen™ platform. Our staff is looking forward to leveraging its latest functionalities, as Baker Hill NextGen™ will offer greater flexibility so we can further adapt the commercial lending solution to our specific needs, which will enable us to provide the outstanding experience our customers expect.”

- Frances Brashares | AVP & Commercial Loan Operations Manager | Marquette Bank

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Royal Credit Union

Royal Credit Union required a solution that would automate the loan origination lifecycle for smaller business credit requests.

“By deploying Baker Hill’s online loan application in conjunction with its small business loan origination solution, Royal Credit Union has been able to streamline the lending process and significantly expand its bandwidth for providing small business loans to members. We are confident that these enhancements will position our credit union for future growth and we look forward to our continued partnership with Baker Hill.”

- Julie Frey | VP Business Loan Operations & Services | Royal Credit Union

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Unitus Community Credit Union sought to connect with customers by aligning and leveraging client data. Baker Hill’s comprehensive business analytics solution promised greater insight into branch, account, and product profitability.

“The Baker Hill solution is turnkey and awesome. We love how we can move our strategies and enhance them as time goes on.”

- Lori Fink | Marketing Manager | Unitus Community Credit Union

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USPS Federal Credit Union

USPS FCU needed a financial analytics solution that would help its employees execute more strategic marketing campaigns. USPS FCU chose to implement Baker Hill Analytics to gain deeper insights into its products, branches and members, as well as receive the individual support the Credit Union needed to successfully leverage the solution.

“Working with Baker Hill Analytics has changed the way that our Credit Union operates, as we have been able to base our member service on accurate data rather than guesswork. We are looking forward to our continued partnership with Baker Hill, which will help us provide our members with the best financial experience possible.”

- William Yarborough | CEO | USPS Federal Credit Union

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Western Alliance Bank

Western Alliance Bank, which prides itself on serving businesses, uses Baker Hill’s loan origination solutions to help manage smaller business loan requests with greater efficiency and ultimately, enable loan officers to spend their time pursuing larger commercial deals.

"As we’ve grown over the years, we have used Baker Hill’s solutions to streamline our small business lending processes to allow our loan officers to focus on the most important aspect of their job, which is building relationships with business customers and ensuring their credit needs are met."

- Sherri Slayton | Executive Vice President | Western Alliance Bank

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A $7 Billion Northeastern Commercial Bank

A $7 billion dollar Northeastern bank sought a more proactive approach to loan reviews and monitoring the risks within its loan portfolio. Baker Hill’s Portfolio Risk Management solution helped this bank to reduce costs and increase efficiencies.

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