Empowering Financial Institutions

In a recent Inc. article, “Why Generational Diversity Is the Ultimate Competitive Advantage,” author Ryan Jenkins said “marrying previous generations’ experience with Millennials’ fresh perspectives and innovation will help future-proof organizations in the twenty-first century.” As the composition of the workforce continues its rapid evolution, financial institutions should focus on promoting a culture where we can all learn from one another, regardless of our age. There’s no question that banking is an experienced-based business. Experience will always be highly sought after and all organizations need it to survive. However, in order to thrive, banks and credit unions need to add “innovation” to the list as a close second. Innovation requires closely evaluating all perspectives, with the ultimate goal of adapting to customers’ needs in real-time.

Streamlining your commercial lending processes is all about getting that deal to the table quicker.  Getting a quick decision back to your prospect can be a key differentiator for your institution.  As with so many other initiatives, the goal here is to increase productivity without adding additional employees, while improving the client experience.  All the while we want to do this without the fear that credit quality is being jeopardized. 

One of the scariest things I hear from financial institutions today is “No, we’re not doing anything around business intelligence currently.”