Starting with pre-sales and continuing through implementation and ongoing guidance, our confident and knowledgeable support group fields questions and concerns and provides resolutions to ease your path to success.

Pre-Sales

  • Contract structure recommendations
  • Service Level Agreements
  • Proactive approach to usage expansion

Implementation

  • Assist implementation analysts
  • Production roll-out hand-offs

Ongoing

  • Act as client advocates
  • Serve as product subject matter experts
  • Resolving client needs and questions
  • Ensuring client issue escalation
  • Custom reports and documentation