Starting with pre-sales and continuing through implementation and ongoing guidance, our confident and knowledgeable support group fields questions and concerns and provides resolutions to ease your path to success.
Pre-Sales
- Contract structure recommendations
- Service Level Agreements
- Proactive approach to usage expansion
Implementation
- Assist implementation analysts
- Production roll-out hand-offs
Ongoing
- Act as client advocates
- Serve as product subject matter experts
- Resolving client needs and questions
- Ensuring client issue escalation
- Custom reports and documentation