Based in Chicago with $1.5 billion in assets, Marquette Bank is a full-service neighborhood financial institution, offering a full suite of consumer and business banking, commercial lending, home financing, wealth management and trust services. As a locally owned and operated bank, Marquette is committed to making sure its customers have the best experience possible each time they interact with the bank. To uphold this commitment, the bank realized it needed to streamline its lending processes, specifically on the commercial side, to generate efficiencies and improve the customer experience.
Initially, the bank did not have a uniform commercial lending process. For credit analysis, employees would use one tool for statement spreading and tracking exceptions while loan officers had their own approach for managing the lending cycle, which included several different renditions of credit memos. Additionally, there was little visibility within the commercial lending process, making it difficult for each employee to gain a complete view of the client and efficiently meet their needs.