Author: Susannah Hallgarth

As Director of Education Services and UAT at Baker Hill, Susannah Hallgarth is responsible for leading the external software training curriculum across the company’s various product lines, as well as facilitating the User Acceptance Testing side of product implementation. Hallgarth also serves as Baker Hill’s education lead and mentor to new hires. With nearly 19 years of experience, Hallgarth has spent time perfecting her skills within Client Services’ product implementation.  Her background is primarily within software training, leading various certification courses and guiding others both inside and beyond the company. She has extensive knowledge of education services, technical documentation, and software as a service implementation. In her time with Baker Hill, Hallgarth has worked her way through the ranks, starting as a technical writer before moving into software training and implementation; she has had a promotion path from associate, senior, lead, manager, to director of her current departments.  Hallgarth earned her bachelor’s degree in English language and literature from Franklin College.