Director of Education Services and Technical Documentation
As Director of Education Services and Technical Documentation at Baker Hill, Susannah Hallgarth is responsible for creating, maintaining and presenting clients with standard external software training curriculum across the company’s various product lines. Hallgarth also serves as Baker Hill’s education lead and mentor to new hires.
With nearly 17 years of experience, Hallgarth has spent time perfecting her skills in software training, leading various certification courses and guiding others both inside and beyond the company. She has extensive knowledge of education services and technical documentation, with a deep understanding of the Baker Hill platform.
In her time with Baker Hill, Hallgarth has worked her way through the ranks, serving as an education services associate, followed by a promotion to documentation specialist. After the company was acquired by Experian, Hallgarth was a senior learning and development specialist and consultant, before reaching her current position.
Hallgarth earned her bachelor’s degree in English Language and Literature from Franklin College.
Topics of Expertise
- Education services
- Technical documentation
- Software training
- Certification courses