Empower the borrower

Customers today want to have immediate answers.  With our customer portal, your borrowers are able to see their status in the loan origination process on demand – anytime and anywhere.  Better yet if there is a reason to gather a missing document or financial statement, your customers can securely and easily attach those documents right to the loan application via the customer portal.  With the increased connectivity the customer portal gives  your borrowers to the bank, they feel like they are partners in the process, not just another number.

  • Enable customers to obtain loan status updates 24/7.
  • Obtain documents directly from the borrower and link them to the application to ensure complete loan file
  • Saves your team hours of attaching documents and follow up, significantly lowering the cost of loan origination

Increased engagement

With the 24/7 access customers have with the customer portal, your lending team and customers are always in touch.  With powerful messaging capabilities, your underwriters or loan officers are able to clearly communicate with borrowers on any topic and capture and retain that contact history.  Best of all with our mobile responsive design the ability to engage with your customers is truly unlimited.

  • Dynamic technology with responsive design maximizes digital outreach to customers
  • A natural extension of your loan acquisition strategy with our online loan applications to streamline the loan application process.
  • Seamlessly integrates with the Baker Hill NextGen® Loan Origination process platform, creating the most efficient loan application in the industry