Success Stories

Alaska USA Federal Credit Union

A credit union experiencing rapid growth needed a better way to monitor its loan portfolio while reducing inefficiencies and managing risk.

Allegacy Federal Credit Union

“Baker Hill’s portfolio risk management solutions are instrumental to our growth objectives as we work to create local, market-focused commercial banking services for businesses in our community. I managed my first Baker Hill installation in 1997, and have utilized their products in various venues throughout the years since. I have great confidence in the company, its direction and its solutions. With our financial analysis and portfolio risk management needs  met by Baker Hill’s technology, we can turn our focus to building and fostering relationships.” 

- Brian Vannoy | Chief Credit Risk Officer | Allegacy Federal Credit Union

Denali Federal Credit Union

“After exploring various platforms, Baker Hill’s proven reputation and posture as the leading provider of member business lending solutions stood out.”

- Tara Tetzlaff | Senior Vice President of Member Business Lending & Services | Denali Federal Credit Union

iQ Credit Union

“The more knowledge we have about our members and how they’re using our products, the better we can provide them with the services that best fit their needs, which is our top priority. The actionable insight this solution provides will be particularly valuable as we expand and enhance the products we provide our members. With Baker Hill NextGen® Analytics, we are confident in our ability to execute dynamic marketing strategies and uncover opportunities for growth based on data.”

- DeWayne Ledbetter | Senior Vice President and Chief Financial Officer | iQ Credit Union

On Tap Credit Union

On Tap Credit Union chose to leverage Baker Hill NextGen® Analytics to gain a complete view of the institution’s performance and profitability to inform strategic growth initiatives and top-of-mind marketing campaigns.

“We selected Baker Hill NextGen Analytics for the depth and breadth of the solution, as it allows us to evaluate profitability at the region, branch, account, all the way down to the relationship level, which helped us identify new market opportunities. This has proven valuable from a marketing standpoint because now we can segment and target members with the most relevant offers to increase wallet share and measure the effectiveness of our promotions, which helps us further maximize our growth potential.”

- Bryan Thomas | Vice President of Lending | On Tap Credit Union

Royal Credit Union

Royal Credit Union required a solution that would automate the loan origination lifecycle for smaller business credit requests.

“By deploying Baker Hill’s online loan application in conjunction with its small business loan origination solution, Royal Credit Union has been able to streamline the lending process and significantly expand its bandwidth for providing small business loans to members. We are confident that these enhancements will position our credit union for future growth and we look forward to our continued partnership with Baker Hill.”

- Julie Frey | VP Business Loan Operations & Services | Royal Credit Union

United States Postal Service Federal Credit Union

USPS Federal Credit Union, which prides itself on outstanding member service, has deployed Baker Hill Analytics to improve its marketing strategy and strengthen member relationships with more relevant product and service offerings.

CAP Services

"We were looking to partner with a company with a deep understanding of financial services, which led us to Baker Hill. The company’s over 30 years of experience and its superior technology makes them an ideal partner for us. We’re excited to work with them and look forward to expanding our program."

Laura West | Vice President of Business Development