First Tennessee Bank is a full-service financial institution with more than $40 billion in assets, offering a variety of consumer and business banking services, including credit and loan products, investment planning and cash management services. The bank has served the Memphis
area since 1864 and has established a strong client base and a commitment to financial integrity.
The bank’s longstanding success has led to a surge in growth over the last several years, culminating with last year’s acquisition of Capital Bank. This major expansion led the bank to seek out a new small business loan origination solution, as the bank had outgrown the capabilities of its previous system. First Tennessee assessed Capital Bank’s success with Baker Hill’s small business loan origination.
To further streamline the small business loan origination process, First Tennessee needed to ensure more complete loan applications are submitted and also sought a better way to facilitate the sharing of applicant information with underwriting. By addressing these needs, the bank would be able to boost its loan origination efficiencies and enhance the customer experience with expedited decisioning.