"I want to highlight a Baker Hill support specialist from Friday night who answered my call and was scheduled to leave at 8:30 pm. She stayed on the line with me until my system was operational, well after 9:00 p.m. I really appreciated her patience, expertise, professionalism and personality. She is excellent."


 

 

Baker Hill's Solution Support team delivers the on-going support our clients need to successfully utilize our solutions. With extensive banking process and solution knowledge, the Solution Support team takes a client-focused approach to support and issue resolution and use their expertise to guide clients through user, deployment and technical issues. 

Our Solution Support professionals possess a deep understanding of Baker Hill solutions, as well as partner solutions. They have a commitment to continuing education to assure a high level of understanding of the end-to-end solutions we offer our clients. And, to better understand today’s banking issues, many have also received certification through the Risk Management Association (RMA) Mentor training series.
    


Take advantage of the many online support options available on the Baker Hill website.

Client Library
The Client Library is a valuable resource for Baker Hill clients. Rich in content, it provides solution-specific support and thought leadership around Baker Hill’s solutions and key industry dynamics.

Online Resources
Tailored to your role and solutions, search our knowledge base of information to find FAQs, Solution Docs, and Downloads.

  • FAQs
    Documented answers to the most commonly asked questions received from our clients. 
  • Solution Docs
    More than just technical documents, Solution Docs address problems that go hand-in-hand with new technology solutions and address process and cultural issues.
  • Downloads
    Solutions downloads include services packages, release information, and other useful files.

Web-Based Client Support Logs
Track and view the status of support requests submitted to Baker Hill Client Support in real-time. Requests can be tracked by individual or for the entire organization and are categorized as Open/Unresolved or Closed/Resolved. An archive of support logs, along with the support resolution, is maintained and can be referenced at any time.

Interactive Support
Interact live with a Baker Hill representative to get immediate answers to your questions. Advanced functionality allows Baker Hill support personnel to view your computer to better solve problems.

Email Support

User Group Tools

  • Discussion Forum
    Your fellow Baker Hill users have a wealth of information and insight about Baker Hill solutions. Ask them questions, make comments and discuss solution-related issues using a browser-based messaging system. This system allows you to view and post new messages or reply to existing messages. 
  • Member Profiles
    Find User Group members that have similar solution configurations.

Education Offerings
You can view all Baker Hill educational course listings here and register/pay for courses online.

Events
View details and register for informative knowledge-sharing Baker Hill events that would be of interest to you.

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