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Baker Hill Video 70 -- NBT Bank
NBT Bank
Baker Hill Video 71 -- First Commonwealth Bank
John Garrison of First Commonwealth Bank discusses the cost and efficiency gains that his bank has realized from migrating from OnePoint to Exception Advisor.
Baker Hill Video 72 -- Florence Savings
Florence Savings Bank
Baker Hill Video 73 -- Laconia Bank
Laconia
Baker Hill Video 75 -- Mazuma Credit Union
Mazuma
Baker Hill Video 76 -- Bank Atlantic
Bank Atlantic
Baker Hill Video 77 -- Vantus Bank
Vantus Bank
Baker Hill Video 78 -- Tompkins Trust
Tompkins Trust
Baker Hill Video 79 -- Fifth Third
Fifth Third
Baker Hill Video 51 - Michael Towers, National Australia Bank
Michael Towers, National Australia Bank in Scotland comments on the Relationship Lending Suite
Baker Hill Video 45 - Gary Shaffer, Pinnacle Financial Partners
Pinnacle Financial Partners (Nashville, TN): Hear from Gary Shaffer, Loan Services Manager about how their addition of Bank2Consumer to their existing OnePoint solution helped streamline their processes, process more transactions and improve workflow.
Baker Hill Video 47 - Jerry Weisman, Comm. Bank of FL
Jerry Weisman, Executive Vice President of the Community Bank of Florida talks about how the addition of Bank2Consumer and Bank 2 Business has standardized and decreased time for approval processes and allows commercial lenders to concentrate more on larger credit loans.
Baker Hill Video 49 - Jim Salmon, Navy Fed. Credit Union
Jim Salmon, the Assistant Vice President of Business Services for Navy Federal Credit Union (the largest credit union in the world) utilized the tools and tricks that our Advisory Services team provided to develop the processes that gives their credit union a competitive edge.
Baker Hill Video 40 - Amelia Dawkins, Evangelical Lutheran Church
Evangelical Lutheran Church (Chicago, IL): Amelia Dawkins and Zariab Irfan discuss Evangelical Lutheran Church in America’s use of OnePoint helped to transform its lending culture.
Baker Hill Video 39 - John Garrison, First Commonwealth Financial Corporation
First Commonwealth Financial Corporation (Johnstown, PA, Tier 5): John Garrison, Vice President of Loan Services at First Commonwealth Financial Corporation discusses how the migration from OnePoint to Exception Advisor has helped them with new reporting features and has streamlined work levels.
Baker Hill Video 38 - Elaine Smith, Laconia Savings Bank
Laconia Savings Bank (Laconia, NH, Tier 1): Elaine Smith, Vice President of Commericial Administration at Laconia Savings Bank discusses how they were using Bank2Business and are currently merging their commercial side with B2B into Commercial Business Lending Option as they are growing. She says that the future is in the software for commercial lending. She talks about how the process went beautifully with Baker Hill and the relationship with Baker Hill is what's most important. They are planning to upgrade to Exception Advisor and Statement Analyzer in the future. She feels very strongly about the service that Baker Hill provides. The web-based platform of CBLO will save time and increase the decisioning consistency for Laconia Savings Bank.
Baker Hill Video 3 -- Plumas Bank
Plumas Bank (Quincy CA, NASDAQ: PLBC, $445 million assets, Tier 5): Brenda Chance, VP Lending, says that Baker Hill offered it all...processing, lending, underwriting, booking...Baker Hill's solutions addressed everything that the bank does in the lending arena. She says that these solutions free up time and support compliance-related complexities. She also appreciates being able to process all loans on one platform -- consumer, commercial and dealer. Her systems also provide exception tracking and streamline the bank's sales culture. Chance says that the bank looked at, and began implementing another solution. "It was a nightmare. It was such a relief to go back to Baker Hill."
Baker Hill Video 12 -- Fifth Third Bank
Fifth Third Bank (Cincinnati, OH, NASDAQ: FITB, $111 billion assets, tier 1, top 20 bank): Maurice Williams (VP)discusses how Fifth Third moved from being a decentralized to a centralized small business lending shop. It sought a solution that would support that transition. The bank could have designed its own system but the bank's team did not want to spend the one to two years that design might required; the bank turned to Baker Hill's Bank2Business. Maurice says that the bank found the "plug and play" aspect of this solution attractive. He says that, from start to finish, the system was up and running in 74 days. At the time of this taping, the bank was processing 3,000 to 4,000 applications a month through Bank2Business and planning to add Portfolio Risk Advisor (PRA) to its suite. Maurice projects that PRA will free up sales team members' time to sell (versus manage portfolio items).
Baker Hill Video 14 -- Bank of Hawaii
Bank of Hawaii(HI, NYSE:BOH, $10.8 billion assets, Tier 3): Paul Takeysu, VP Business Lending, has been with Bank of Hawaii for over 23 years. His bank is now using Bank2Business and Vista (portfolio monitoring) from Experian. He says that Bank2Business has been very good for the bank. "It gives us a competitive advantage." Decisions are made in 20 minutes or less, allowing the relationship officer to deliver a "wow" effect -- responsive action. In addition to expanding on quality of customer service, that speed also helps increase productivity for those officers. Paul says that he's seen loan decision move from taking four colors of paper and one week's time (for a $50,000 term) to 20 minutes..."We could not operate without it."
Baker Hill Video 15 -- Provident Bank
Provident Bank (Montebello NY, NASDAQ:PBNY, $2.8 billion assets, Tier 3): Rachel Bauco, Kathryn Tiedemann, and Yadira Lopez speak to the bank's use of OnePoint REACT, STAN, PRICE and SALES. The bank acquired three banks in two years, so was seeking a solution that could bring consistency to the lending and sales processes, and monitor the portfolio. OnePoint provides that support. The credit department reports that, when a loan's annual review is pending, team members know when reports and financial statements need to come in -- review and tracking of this sort used to be completely manual. Automation has been very helpful. OnePoint provides one common language between the commercial lenders and the credit department. OnePoint's reporting is very helpful to users across the bank. If there is any kind of glitch, Baker Hill is very responsive and helpful.
Baker Hill Video 22 -- Missouri Bank & Trust
Missouri Bank & Trust (Kansas City MO, $291 million, Tier 5): Brian Verman (VP Loan Ops) says that his bank was looking for a solution that could support its growth. The bank's underwriting team had reached a plateau and was just keeping up. Given that the bank already had a Baker Hill solution (OnePoint), the team explored Baker Hill's next generation solution. Brian's team decided to switch to the ASP platform because it liked the solution's ease of use, common platform and its scaleability. "It is less cumbersome for the customer." Brian also said that Baker Hill's culture is very similar to Missouri Bank & Trust's, so it was appealing to expand the bank's relationship with Baker Hill.
Baker Hill Video 24 -- Whitney National Bank
Whitney National Bank (New Orleans, NASDAQ:WTNY, $10.8 billion in assets, Tier 3): Dave Andignac, EVP, says that, after Hurricane Katrina, the bank realized that client information housed in its Baker Hill systems was crucial...as crucial as that in the bank's legacy systems. It proved critical in a terrible situation. Whitney now includes Baker Hill's solutions in highest priority systems to be restored in a disaster.
Baker Hill Video 28 -- Bethpage Credit Union
Bethpage Credit Union (NY, $3 million assets, Tier 5): Linda Armyn, VP Business Development, says that the implementation of her credit union's Baker Hill systems was well executed. Baker Hill provided a lot of training and did a lot of "hand holding". The solutions streamlined underwriting, made it simpler. Bank2Business is used to score and decision loans up to $250k. All loans, regardless of size, are scored using Bank2Business. For larger loans, that information is loaded into OnePoint; the score is used as an underwriting factor through OnePoint. Bethpage inputs Experian data into the Baker Hill systems to make the research phase of prospecting more efficient.
Baker Hill Video 4 -- TowneBank
TowneBank (Suffolk VA, NASDAQ:TOWN, $2.65 billion assets, Tier 3): Cathy Dalton (SVP) and her team discuss the bank's use of Bank2Business and Statement Analyzer. They say that the solutions provide efficiencies, information on a very timely basis, and help mitigate loan risk early. The solutions free lenders' time by providing robust backroom support. Given the bank's exponential growth, this automation has also proved useful in managing the loan portfolio, for loan review and renewal particularly. The team also says that, when they need help, Baker Hill responds "almost instantenously"; issues get resolved very quickly.
Baker Hill Video 6 -- Susquehanna Bank
Susquehanna Bank (PA, NASDAQ: SUSQ, $13 billion assets, Tier 3): Dave Keim, Chief Credit Officer, says that Portfolio Risk Advisor (PRA) works hand-in-hand with Bank2Business to originate and monitor smaller credits that typically don't fall in the bank's loan review process. Before it turned to Baker Hill, Susquehanna wanted to implement consistent underwriting and back office procedures for ten separate banks. Baker Hill's solutions provided that consistency. PRA automatically renews smaller credits using scoring and identifies those that might be problematic early on -- reducing losses and freeing up relationship manager time. Dave says that the bank can now provide regulators with better information about how loans are underwritten and monitored.
Baker Hill Video 2 -- Sterling Savings Bank
Sterling Savings Bank (Spokane WA, NASDAQ:STSA, $12.69 billion assets, Tier 3): Beth Ziegler, VP Consumer Lending, says that Bank2Consumer is increasing efficiencies and reducing costs. She estimates that using Bank2Consumer to centralize underwriting will save about $900,000 per year for the bank. The bank customized the credit memo and combined five forms into one. Now, the Bank2Consumer provides data for upfront, approval, doc prep and file renewal processes. She says that centralizing has been very effective for the bank. Its pipeline is more robust. Bank staff are catching compliance issues up front, versus at the back end. She reports that most users love the system. She also says that Sterling pushed Baker Hill and pushed hard, and that Baker Hill was very patient with Sterling's implementation schedule.
Baker Hill Video 7 -- Citizens & Farmers Bank
Citizens & Farmers Bank: (VA, NASDAQ: CFFI, $794 million assets, Tier 4): Deborah Hall (VP, Credit Administration) and Ron Espy (SVP) say that OnePoint PRICE measures bank relationships based on the same yardstick -- deposit, loan and other fee-based business. "It gave us a name for our best customers...it provided a tremendous opportunity." The bank considered a competitor solution but, even though it was cheaper, that solution would not have enabled the bank to grow. The other solution did not have relationship pricing; rather, it had deal pricing. Hall and Espy say that they have had a very positive experience with Baker Hill. "Baker Hill did what they said, when they said they would...theirs is more of a partner relationship."
Baker Hill Video 8 -- Hiway Federal Credit Union
Hiway Federal Credit Union (MN, $6.9 million assets, Tier 6): D. Thomas Brogden, Assoc. VP Business Lending, says that, before turning to Baker Hill, the credit union's lending operation was largely paper-based. OnePoint's automation helped facilitate the credit union's growth. It was "life-saving"...it helped bring efficiency and "efficiency is everything for us." Senior mangement likes the results that have come from using this solution. Brogden's staff likes that it is simple and user-friendly. He also says that the Baker Hill staff is easy to work with and has always been there when the credit union team has questions.
Baker Hill Video 9 -- Navy Federal Credit Union
Navy Federal Credit Union: (Vienna VA, $28 billion assets, Tier 6, largest credit union in the world): Jim Salmon, AVP says that his business services team is signing up 400 businesses per month on average; so he needed a solution to support that growth. He is turning to Client Advisor and PRICE. He says that he needed a scaleable solution that would "cut mustard" with his internal audit department. He wanted to objective the underwriting process. Client Advisor with PRICE provides that for his team. He says that PRICE will provide a profitability index that will guide his relationship managers as to which clients they should spend more time with and which they should not. That will allow them to work harder and smarter. He says that knowing how to price a deal will help facilitate the underwriting process. He has no qualms in recommending Baker Hill's solutions, especially for a shop that is just being launched. "It's an investment...but if you have made a commitment to do business lending, it is something you should consider."
Baker Hill Video 11 -- Mechanics Bank
Mechanics Bank (Richmond CA, $2.7 billion assets, Tier 3): Mary Ellen Crisp, small business credit administration, says that her bank's small business portfolio has been a bright spot, last year growing 30%. She says that Baker Hill and Experian's solutions save time and labor in decisioning loans and in managing her loan portfolio. Her portfolio has had virtually no losses, so she has been able to raise the limit on auto-decisioning from $50,000 request size to $100,000 to $250,000.
Baker Hill Video 13 -- First Business Bank
First Business Bank (San Diego CA, $73 million, Tier 5): Nathan Rogge, President and CEO, says that Bank2Business appealed to him because it is one platform that handles loans that range from small business to larger commercial deals. He says that having one platform provides good checks and balances, consistent credit reporting and scoring. He values knowing exactly where each deal is and being able to customize the system's credit memo. He reports that the credit memo has the flexibility to hold a lot of unique information and an unlimited ability to hold other information such as appraisals, environmental reports, etc. His officers know that that information is always in one location. Loans can be tracked from origination to monitoring using the Baker Hill solution. Rogge says that the system's biggest plus is that it will grow as his bank grows.
Thought Leaders
Baker Hill Video 17 -- Steve Willliams, Cornerstone Advisors
Steve discusses his vision for what's next in commercial lending.
Baker Hill Video 18 -- Tom Hannagan, Pricing and Profitability
Tom discusses the value of viewing a bank on a risk versus return scale.
Baker Hill Video 19 -- Joel Pruis, Credit Quality and Origination
Joel discusses the analysis required to optimize profitable origination of small business loans.
Baker Hill Video 26 -- John O'Connor, Consultant
John O'Connor, international consultant, talks about how portfolio management strategies help financial institutions stratify customers from strongest to weakest and, thus, these strategies pay for themselves multiple times.
Other
Baker Hill Video 35 -- 2006 Solution Summit
Participants are interviewed at Solution Summit's kick-off social event.
Baker Hill Video 1 -- Baker Hill growth plans
Joe Kuntz, the Mayor of Carmel, and representatives from the State of Indiana economic development initiatives lead a news conference announcing new job opportunities at Baker Hill, a part of Experian.